Our priority is to offer a good shopping experience. If the customer has any problems with their order, Vitrinehub acts as an intermediary to help with communication. Customer service via chat/app
Shipping of Products
The products are shipped directly by the partner stores.
Shipping occurs after payment confirmation.
The delivery timeframe is provided before the purchase is finalized.
The customer receives a tracking code after shipment.
Delivery time
The delivery time is an estimate. Delays may occur due to logistical reasons, customs, or high demand. It offers support to track and resolve any potential delays.
Returns and Cancellations
The customer can request a return within 7 calendar days of receiving the product . The product must be unused, with tags and in its original packaging.
Reimbursement
The refund will be processed after the returned product has been analyzed. The amount will be refunded according to the original payment method or as platform credit, when available. The timeframe may vary depending on the payment method.